 AlphaLAW™-claimIT is the most comprehensive, yet easy to use, County Court debt recovery system available today. It includes:automatic production of all forms and letters; automatic interest, fees, costs and charges calculations; daily action reminders; comprehensive client and management reporting; bill production; payment scheduling and monitoring. It is used by commercial companies to control their own debt recovery process and by debt recovery agencies and legal firms to provide an efficient debt recovery service to clients.
Amongst its many features is the ability to accept input from the majority of commercial systems - including SAP, SAGE, AGRESSO - together with being fully Claim Production Centre (CPC) and County Court Bulk Centre (CCBC) compliant.
Now includes a quick-claim calculator to enable you to instantly calculate the fees, costs, interest and possible charges involved in issuing a County Court claim - to help with that "How much will it cost me?" telephone enquiry!
 AlphaLAW™-claimIT will guide you, step by step, through each stage of the recovery process from Letter Before Action, Issuing a Claim, Requesting Judgement and then Enforcement. At each step it will calculate all the appropriate court fees, costs and interest, calculate any charges that you may be applying, and produce all the necessary forms and/or letters. It will also monitor debt payments, both full and by installments, ensuring that the recovery process continues until fully completed. AlphaLAW™-claimIT also contains an Auto-action facility for the automatic processing of high volumes of debts thereby increasing the volume that each case handler can process.
Clients/claimants & Debts:
AlphaLAW™- claimIT can handle an almost unlimited number of claimants and debts. Debts may be of the single invoice or multiple invoice variety. On multiple invoice debts interest is calculated on each individual invoice. A Debt Type code may be defined on each debt thus allowing you, via the reporting system, to identify types of debts that you are handling. For example, list all debts relating to rent arrears, rental charges, school fees etc.
Departmental Operation:
AlphaLAW™-claimIT can operate departmentally. Each defined department can operate totally autonomously from all other departments. Reports and searches will only reflect the clients and debts associated with that department. A ‘master’ department control allows reporting to reflect the total debt recovery system.
Flexible Searching:
A very flexible and powerful client and debt search mechanism is contained to enable you to rapidly locate the claimant or debt. Included amongst the search options are name or part name, address or part address, alternate references, case numbers, warrant numbers, Post Codes - all designed to enable you to locate the required debt details with the greatest speed and ease.
A full name conflict search facility enables you to quickly check that the client or debtor is not already on the system. In addition to this search, when you are adding a new debt an automatic duplicate Post Code check is performed.
Action Diary/do list:
An in-built action diary monitors each stage of every debt ensuring that all necessary actions are taken at the correct time and that no step of the recovery process remains un-actioned. At any time, usually daily, an Action List may be produced that lists all debts where an action is required. This report, either to screen or hard copy, not only includes details of the last action taken but also suggests the next action to be taken.
The screen displayed Action List allows you to dynamically access each debt. Simply clicking on the debt in the list will immediately transfer you to the debt itself ready for the action to be taken.
Auto Action:
For high volume processing claimIT contains an 'auto-action' function. This enables you to list all debts requiring action, de-selecting any that you may wish to action separately. Once selected, clicking the Produce Documents button will cause claimIT to automatically process each debt producing all the associated forms and letters in one fast and efficient operation.
Particulars of Claim:
A comprehensive library of over forty particulars of claim is included. The particulars of claims in the library may be amended or further particulars added to meet your own specific requirements.
Interest, Fees and Costs:
AlphaLAW™-claimIT will calculate all interest, either statutory or contractual, on all individual invoices or claim amounts together with all court fees and costs. Court fees and costs are contained in user maintainable tables that can be amended as and when changed by the courts.
Quick Claim Cost Calculator:
AlphaLAW™-claimIT now contains a quick claim cost calculator. By simply entering the date that the debt was due together with the amount it will immediately calculate all court fees, costs, interest and, where applicable, charges that you may apply. It will also show you the compensation that may be applicable. It can also include the charges for issuing an LBA prior to issuing a claim.
This calculator will prove invaluable if you regularly receive calls from prospective clients as to the potential cost of using the court service to recover bad debts.
Compensation & The Late Payment of Commercial Debts (Interest) Act 1998:
For commercial debts AlphaLAW™-claimIT will calculate the amount of compensation applicable. If Late Payment is applied to the debt then claimIT will automatically select the interest rate applicable at the date of each invoice and calculate the relevant interest.
Account History:
A full account/financial history is maintained for each debt. This includes all fees, costs, charges (when applicable) and any other disbursements made during the process of the debt recovery together with details of all payments received.
Payment and Part Payment Monitoring:
AlphaLAW™-claimIT enables the fully automatic monitoring of payments and part payments. Once a payment schedule has been agreed AlphaLAW™-claimIT will monitor the repayments notifying you if a payment is missed thus allowing you to take the necessary action. An integrated Payment Scheduler will calculate for you a monthly payment amount needed over any number of payments, thus allowing you to immediately let the debtor know what their monthly payment amount is over any agreed payment period.
Charging and Billing:
If you are performing the debt recovery process on behalf of, for example, clients or departments within your company, AlphaLAW™- claimIT contains a very flexible charging structure. Multiple charging tables may be defined so that the charging process can be structured to meet your clients' particular requirements. For example, clients supplying you with a large number of debts to recover can be charged at a different rate to a client with only an occasional debt. The charges can be based upon the actions being performed and/or a percentage of monies recovered.
An integrated billing system is included that enables you to create bills/invoices for your clients/departments. You can design multiple bill/invoice layouts - using either WORD or EXCEL -, enabling you, if required, to personalise the invoices for particular clients or needs.
Reporting Office/Management:
Office/management reports are for your internal use and for the general management of the debt recovery department. A simple to use Select Report Generator enables you to produce a wide range of reports based upon your own chosen criteria. For example, payments received between two dates; costs & disbursements in excess of £n; opened between two dates etc.
An Export to Excel function allows you to transfer all or selected debts into an Excel spread sheet for further analysis, perhaps for creating a special layout report for one client. Selected financial information may also be transferred to other systems via a CSV (Comma Separated Variables) file.
Reporting Client:
The client orientated reports are for producing information for presentation to a client or user department regarding the progress of their debts. There is a selection of report layouts available which contain varying degrees of detail. These reports may be printed, automatically emailed as an attachment or produced as an email report, again for immediate forwarding to your client.
Forms and Letters:
A very wide range of forms, including all the main County Court forms, are included in the system and use the HotDocs document production system. Additional forms may be simply and rapidly added to the library. All forms, fully completed, are displayed on the screen before printing thus allowing you to make any changes should you so require. One form that is proving extremely successful is the Notice of Intent To Issue A County Court Claim. This form, designed by AlphaLAW™, is an optional replacement for the traditional Letter Before Action. Due to its formal layout users have achieved in excess of 70% recovery without having to progress the debt further.
All letters, in standard Microsoft WORD format, are contained in a letter library. A set of standard letters is supplied but these can be modified or new letters added to create a set of letters to meet your own special requirements. Letters can be automatically produced as part of an action step or can be individually produced. Letters can be linked to forms or other letters so that all necessary documentation is produced at one time.
Document Flow Paths:
Multiple document flow paths may be defined identifying what forms and/or letters you wish to be produced at each step of the recovery. Forms may be linked to other forms and letters to forms or to other letters. In this manner you can, for example, set one path for normal County Court recovery and another for repossession. Each debt will then automatically produce the correct forms and letters as specified in its document flow.
Case notes:
AlphaLAW™-claimIT will automatically record a note when any action is undertaken. You can also apply free hand notes to the debt. For example, if a telephone call is taken then the details of the call may be recorded. All notes are automatically dated and timed.
Email:
AlphaLAW™-claimIT integrates with Microsoft Outlook to enable you to send emails to either your client or the debtor. It also allows you to record emails received, including any attachments, against the associated debt thus enabling a full and total record to be kept of all correspondence sent and received. A further function enables you to instantly to produce a 'case history' of either a single debt of all debts relating to a client. This 'case history' detail can be directly e-mailed to your client from within AlphaLAW™-claimIT.
Web Page Production:
Reports can be produced in WEB format for deploying on your web site. This allows you to provide a web based service to your clients or departments enabling them to track the progress of their debts.
Time Recording:
If you wish to record the time spent on the debt recovery process two Time Recording systems are included - automatic and manual. If the automatic time recording is switched on then every action that you perform on a debt is automatically timed and a time record made - all with no user intervention. The manual time recording system enables you to start and stop the timer yourself. Work types may be defined and each user/case handler can have their own charge rates applied to each work type. Time can be recorded either dynamically, i.e. as the case handler is working on the debt, or directly as a charge. A time card is maintained on each debt listing all time recorded. The value of the time recorded, WIP, can be included in invoices.
Importing from other systems:
Details of invoices, payments received and debtors may be imported from other systems. Amongst these are SAP, AGRESSO and SAGE.
Imports can be made from any system that has an ability to produce the required information in a Comma Separated Variable (CSV) file of EXCEL spreadsheet format.
User Specified Data:
To enable you to record and report upon information that may be unique to your company, AlphaLAW™-claimIT allows you to define sets of information based upon your own unique needs. For example, you could define one set of information relating to motor accident cases (car reg number, insurance company etc); another set relating to parking fine collections; another set relating to a salesman's name or number, a branch code, a depot number etc. This powerful feature enables you to specialise the system to meet your exact needs together with producing reports and statistics based upon your own special requirements.
Claim Production Centre (CPC) & County Court Bulk Centre (CCBC) Complaint:
AlphaLAW™-claimIT includes a CPC and CCBC compliant interface. Claims to be issued by the CPC or to progressed via the CCBC are automatically identified and sent to the Court either by diskette or via the Electronic Transfer Service. A separate CPC/CCBC Court Fee table ensures that the correct fees are applied to CPC claims.
Court Names and Addresses:
A full list of all current County Court names and addresses is included. This also contains the CPC Court codes for companies that make use of the CPC service together with telephone and FAX numbers together with DX addresses.
Telephone Integration:
AlphaLAW™-claimIT contains a full TAPI interface to allow you to integrate it with your telephone system. Simply clicking on the button alongside a telephone number will cause that number to be dialled automatically. If an incoming call is from either a client or a debtor whose details are on file then a pop-up will be displayed allowing you to immediately display the appropriate details without having to initiate a search. All calls made using this feature are automatically recorded in the notes. Note: To use this feature your phone system must be TAPI compliant.
Benefits:
- eliminates the need to use expensive and costly legal or other debt recovery services
- enables the automation of the debt recovery process
- increases the number of debt matters that can be handled without an increase in staff
- allows the main aspects to the debt recovery to be performed by less qualified staff
- ensures that no action is missed in the recovery process
- allows you to build a client charging structure based upon each clients needs
- simplifies communication via the e-mail system
- automatic form and letter production
- improved client service with WEB page deployment
- allows you to create and/or personalise your letters
- includes a library of court names and addresses
- no more complex interest calculations on multi-invoice debts
- enables you to build a profitable debt collection department
Click here for full technical requirements.
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